In addition to answering questions and resetting passwords, the Help Desk monitors every Healthcare Jobs Portal installation around the clock. Hundreds of built-in "watchdogs" constantly monitor Portal activity. If an error occurs, the Help Desk is immediately notified so that a technician can address the problem as quickly as possible. If an error occurs, we can have it fixed before you even realize something is wrong.
In addition to error reporting, the "watchdogs" perform routine maintenance automatically, saving the facility valuable time.
The Help Desk offers three levels of support: via email, frequently-asked-questions (FAQ's), and telephone support to Portal Directors (an employer-selected administrator responsible for overall Portal management). You are automatically directed to the facility-centric or applicant-centric Help Desk.
Automated maintenance includes:
Email "incomplete" applications after 30 days
Delete "inactive" applications after one year
Email directors with new applicants
Email facility with applications about to be deleted
Notify applicants of incorrect or missing SSN
Confirm applicant contact information every 45 days
Move expired job postings to "inactive" list
Verify data integrity of all databases